Shipping & Delivery Policy

Last updated: 1 November 2026

Fast, reliable and discreet delivery

At SelfTest, we believe taking care of your health should be simple.

That's why we offer convenient UK delivery options, including free standard delivery on eligible orders and express delivery when you need your tests sooner.

We also understand that health testing is personal. Our products are shipped in discreet external packaging, helping you take control of your health with confidence and privacy.

1. Our delivery options

We offer the following UK delivery services:

Delivery times are calculated from the date of dispatch rather than the time your order is placed.

Standard and Express delivery times are estimates, not guarantees.

Special Delivery is subject to the applicable carrier's delivery guarantee, service availability and postcode restrictions.

Available options and final shipping charges are confirmed at checkout.

2. Free UK delivery

We offer free Standard 48hr Tracked delivery on eligible UK orders.

Customers spending £30 or more also qualify for a free upgrade to Express 24hr Tracked delivery.

The £30 threshold is calculated using the qualifying order subtotal after applicable discounts and before shipping charges.

For orders below £30, Express 24hr Tracked delivery is available for £3.99.

Royal Mail Special Delivery is available for £7.99, regardless of order value.

3. Order processing and dispatch

We process and dispatch orders Monday to Friday, excluding applicable UK bank holidays.

Our standard dispatch schedule is:

• Orders placed before 3:00pm UK time: Normally dispatched the same working day.
• Orders placed after 3:00pm: Normally dispatched the following working day.
• Orders placed on Saturday or Sunday: Normally dispatched on the next working day.
• Orders placed on bank holidays: Normally dispatched on the next working day.

For example, an order placed at 2pm on Friday would normally be dispatched on Friday.

An order placed at 5pm on Friday would normally be dispatched on Monday, provided Monday is not a bank holiday.

Our 3pm cut-off is a dispatch target and does not guarantee a specific delivery date.

Occasional delays may occur due to stock availability, order verification, fulfilment disruption or circumstances outside our reasonable control.

Where a material delay occurs, we will take reasonable steps to notify you.

4. Special Delivery

Customers requiring faster delivery can choose Royal Mail Special Delivery for £7.99, where available.

Orders placed before 3pm on an eligible working day will normally be dispatched that day.

The applicable delivery deadline depends on the particular Royal Mail service used, the destination postcode and the carrier's current service conditions.

Saturday, Sunday and bank-holiday delivery should not be assumed unless expressly offered at checkout.

Where a guaranteed delivery service is purchased, its specific guarantee and exclusions will apply.

If an applicable guaranteed delivery deadline is missed, please contact SelfTest so we can investigate and provide an appropriate remedy.

5. Discreet packaging

Your privacy matters to us.

All SelfTest orders are dispatched in discreet external packaging.

Where practicable, external packaging will not identify the specific medical test purchased or unnecessarily disclose sensitive health information.

Orders relating to sexual health, fertility, hormone testing and other personal health matters are handled with the same commitment to discretion.

Certain laboratory sample-collection products may require specialist packaging or legally required postal and handling labels.

These requirements will be followed where applicable.

6. Third-party fulfilment and couriers

SelfTest works with independent fulfilment providers and delivery companies to prepare, dispatch and transport orders.

These partners may include warehousing companies, logistics providers and Royal Mail.

Although third parties may handle fulfilment and delivery, SelfTest remains your primary point of contact for orders purchased directly through our website.

We will investigate delivery problems and meet our obligations under applicable consumer law.

7. Tracking your order

Once your order has been dispatched, you will normally receive a dispatch confirmation by email.

Depending on the delivery service, this may include:

• Your order reference.
• A tracking number.
• A link to the courier's tracking website.
• An estimated delivery date.

Tracking information may take some time to update after dispatch.

The level of tracking available depends on the service selected.

If you experience difficulties locating your parcel, please contact our customer-support team.

8. Delayed or missing deliveries

We aim to provide fast and reliable delivery, but occasional delays may occur.

These may be caused by:

• Postal disruption.
• Severe weather.
• Public holidays.
• Seasonal delivery volumes.
• Courier network issues.
• Remote delivery locations.
• Other circumstances outside our reasonable control.

If your order has not arrived within five working days of dispatch, please contact SelfTest.

We will investigate the delivery with the relevant provider.

Where an order is confirmed lost or delivery cannot be completed, we will provide an appropriate resolution, which may include replacement goods or a refund.

Your statutory rights remain unaffected.

9. Incorrect or incomplete addresses

Please ensure that your delivery details are accurate before completing checkout.

If you notice an error after ordering, contact us as soon as possible.

We will attempt to update the delivery address where operationally possible.

Once an order has entered fulfilment or been dispatched, address changes may no longer be possible.

Where a delivery fails because of incorrect information provided by the customer, reasonable additional delivery charges may apply where lawful.

We will review individual circumstances fairly.

10. Damaged or incorrect orders

If your order arrives damaged, incomplete or incorrect, please contact SelfTest promptly.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of any damaged products or packaging, where possible.

Do not use a test kit if its packaging or contents appear damaged in a way that could affect the test's safety or performance.

We will investigate and provide an appropriate replacement, refund or other remedy in accordance with your statutory rights.

11. Laboratory sample-collection kits

Certain SelfTest products involve laboratory testing.

These services may require customers to collect biological samples at home and return them to an independent laboratory for analysis.

Delivery of the sample-collection kit is separate from the transport of the completed sample and the laboratory's processing time.

Depending on the test, your collection kit may include:

• Sample-collection equipment.
• Instructions.
• Registration information.
• Sample identification labels.
• Protective packaging.
• A return envelope or container.
• Sample-return instructions.

Please follow all supplied instructions carefully.

Certain samples must be collected, stored and returned within specific timeframes to remain suitable for analysis.

12. Returning samples to the laboratory

Where home sample return is included in your testing service, you must use the return method specified in the collection instructions.

Return postage arrangements may vary by test.

Some samples require particular packaging, transportation methods or delivery times.

Please do not use an alternative postal service unless it is suitable for the sample and permitted by the supplied instructions.

Where available, retain proof of posting.

If a sample is delayed, lost or unsuitable for analysis, please contact SelfTest.

We will investigate the circumstances with the relevant provider and explain the available options.

Depending on the circumstances, these may include replacement sampling, an alternative collection method or an appropriate refund.

Further information is available in our Terms and Conditions.

13. Laboratory processing times

Laboratory processing times are separate from shipping estimates.

Unless otherwise stated, laboratory turnaround times begin when the laboratory receives and accepts a suitable sample.

Processing times may vary depending on:

• The type of test.
• Sample quality.
• Laboratory workload.
• Quality-control requirements.
• Additional analysis.
• Operational disruption.

Estimated turnaround times will be explained on the relevant laboratory product page or in the testing instructions.

14. Multiple items and split deliveries

Some orders may contain products fulfilled from different locations.

Where necessary, items may arrive in separate parcels.

If your order is split into multiple shipments, we will provide relevant dispatch information where available.

No undisclosed additional delivery charges will be applied simply because we choose to split an accepted order.

15. UK delivery locations

SelfTest offers delivery to eligible United Kingdom addresses.

Delivery services and estimated times may vary depending on location.

Certain destinations may have additional restrictions or longer delivery times, including:

• Northern Ireland.
• Scottish Highlands and islands.
• Isle of Man.
• Channel Islands.
• Other remote or restricted postcode areas.

Some locations may not qualify for all express or guaranteed delivery services.

Available options and charges will be confirmed at checkout.

International shipping is not offered unless expressly available at checkout.

16. Returns, cancellations and refunds

Customers may have statutory rights to cancel eligible online purchases.

Different cancellation arrangements may apply to physical test kits and laboratory testing services.

Certain sealed products may be unsuitable for return after opening for health or hygiene reasons, where the relevant statutory conditions are satisfied.

For further details, please refer to our Returns and Refunds Policy.

Nothing in this Shipping Policy limits your statutory consumer rights.

17. Contact us

If you have questions about delivery or require help with an order, please contact our customer-support team.

SelfTest

Website: https://www.myselftest.co

Email: [CUSTOMER SUPPORT EMAIL]

Please include your order number where possible so we can assist you efficiently.